Consumer complaint

Consumer Complaint Form

Regarding your shopping experience that fell short of expectations, the entire DECHO team extends our sincerest apologies. We truly appreciate you giving us this opportunity to improve our service! Whether the issue stems from product performance, delivery service, or after-sales communication, we will spare no effort to resolve it for you. Please provide your contact details and a detailed description of the problem – our Customer Experience team will assign you a dedicated account manager within 24 hours to address your concerns.

Full Name:

Email Address:

Contact Number:

Please include country code

Your city or the store you want to complain about:

Purchase Date:

Nature of Complaint:

Detailed Complaint Description:

Order Number (optional):